EMPLOYEE JOB SATISFACTION – AN EMPIRICAL STUDY OF HOTEL INDUSTRY IN BAGALKOT CITY

Author Name: 1. Dr. Harshal Borgaon 2. Ms. Sanmati A Shetteppanavar 3. Ms. Sonali Bandekar

Volume/Issue: 03/07

Country: India

DOI NO.: 08.2020-25662434 DOI Link: https://www.doi-ds.org/doilink/12.2022-88939517/UIJIR

Affiliation:

1. Associate Professor, Global Business School, Hubli Karnataka
2. Student, Global Business School, Hubli Karnataka
3. Student, Global Business School, Hubli Karnataka

ABSTRACT

Employees are a critical part in the development of organizations in today’s world. Particularly in the hotel industry employee’s job satisfaction plays quiet an important role that leads to their individual performance. The study of job satisfaction is of interest, effort, and commitment of employees as it is an essential factor in ensuring customer satisfaction. Job satisfaction and dissatisfaction are a function of the perceived relationship between what one expects and obtains from one’s job and how much importance or values one attributes to it. The study also indicates that employee job satisfaction is important to the financial performance and profitability of hotels too. The study also reveals that a higher level of job satisfaction will effectively impact on increasing the financial performance of the hotel and suppose the employee is not satisfied with their particular work it could lead to less productivity, absenteeism, committing same mistakes and creates negative work environment. The information needed for the research has been gathered from both primary and secondary data. The sample size is 100 samples that is collected based on convenience sampling. The data was collected through questionnaire which was circulated among the employees of hotel industry in Bagalkot. Statistical tools like frequencies, chi-square and factor analysis are used to find the employee job satisfaction. Majority of the respondents feel that better pay and benefits will increase the satisfaction level. Thus, this study impacts upon the future performance of hotel industry by adopting good working environment more seriously within their hotels, to increase the commitment level of their employees.

Key words: Job satisfaction, Employee satisfaction, Hotel Industry