ASSESMENT ON THE QUALITY OF STUDENTS SERVICES IN PUBLIC MIDDLE SCHOOLS IN KOTAMOBAGU, INDONESIA

Author Name: 1Ms. Pratiwi Manangin, 2Dr. Arifin Suking, 3Dr. (Prof) Ansar.

Volume: 01 &  Issue:

Country: Indonesia

DOI NO.: 08.2020-25662434 DOI Link: http://www.doi-ds.org/doilink/10.2020-18187666/%20

Affiliation:

¹Graduate Student, Universitas Negeri Gorontalo, Gorontalo, Indonesia

²Lecturer, Universitas Negeri Gorontalo, Gorontalo, Indonesia

³Professor, Universitas Negeri Gorontalo, Gorontalo, Indonesia

ABSTRACT

The aim of this study was to evaluate the quality of (1) the tangible student services; (2) the efficiency of student services; (3) the responsiveness of student services; (4) the assurance of student services; and (5) the empathy of student services in the public sector of middle high schools. The research used quantitative approach with explanatory types and the data collection techniques used questionnaires while interviews and documentation as support. The findings of this analysis showed that(1) the tangible student services were within in the very good category; (2) the reliability of student services was with in the good category; (3) responsiveness of student services was within the good category; (4) the assurance of student services was within the good category; and (5) the empathy of student services was within the good category.

Key words: Quality, student services, librarian