TOTAL QUALITY MANAGEMENT PRACTICES AND ITS RELATIONSHIP WITH EMPLOYEE’S INCLINATION TO STAY: AN EASIER LOOK

Author Name: 1. Nowshiba, 2.Humeera Khursheed, 3. Prof. Mufeed Ahmad

Volume/Issue: 05/04

Country: India

DOI NO.: 08.2020-25662434 DOI Link: https://doi-ds.org/doilink/09.2024-49363366/UIJIR

Affiliation:

1. Research Scholars, University of Kashmir, India.
2. Research Scholars, University of Kashmir, India.
3. Professor, Department of Management Studies, University of Kashmir. India.

ABSTRACT

Total quality management is a company-wide approach to management that places a focus on employee retention and continuous improvement of organisation quality. As a result of intense worldwide competition, the concept of overall quality management arose. International business and competitive organizations place a strong emphasis on the principles of total quality management, procedures, tools, and strategies in order to gain a competitive edge, increase corporate effectiveness, and increase employee loyalty. Managers are encouraged to build relationships with employees through TQM, develop teamwork within and between departments, and foster employee problem-solving. Without the effort of its staff, technological expertise and a top-notch management system will be worthless. There is general agreement that TQM is a technique of managing businesses to enhance the quality of their products, but there is fewer consensuses on whether TQM approaches can help to reduce employee turnover rate. The present research is crucial because it determine if employees, who are significant organisational stakeholders, benefit from the organisational changes caused by the adoption of TQM. The main purpose of this study is to examine TQM practices and its relationship with employee turnover intention. Researcher used Google Scholar, Research Gate, and Emerald as scientific resources to review prior studies on total quality control and employee retention. The study found that factors that are positively related to employees' inclination to stay on the job include customer focus, organisational trust, organisational communication, employee involvement, and empowerment. Furthermore, it was revealed that HR-focused TQM strategies such employee empowerment, employee performance, employee training, teamwork, and remuneration had a good and significant impact on employee satisfaction, which in turn increased employees' loyalty to their employers and subtly decreased their intention to leave their jobs.

Key words: Total Quality Management, Employee Commitment, Employee Retention.