FEASIBILITY AND EFFECTIVENESS OF ARTIFICIAL INTELLIGENCE-DRIVEN CONVERSATIONAL AGENTS IN HEALTHCARE INTERVENTIONS: A SYSTEMATIC REVIEW OF RANDOMIZED CONTROLLED TRIALS

Author Name: 1. Dr. Namrata Hange, 2. Meenakshi Prasad Gijare, 3. Saroj Rani, 4. Prof. Vinothkumar

Volume/Issue: 04/06

Country: India

DOI NO.: 08.2020-25662434 DOI Link: https://doi-ds.org/doilink/12.2023-25837116/UIJIR

Affiliation:

1. Consultant (MBBS MPH), ECRC Mumbai, Mumbai, Maharastra, India. namratah3@yahoo.co.in
2. Director, Chikus Educare LLP, Pune, Maharashtra, India . Meenakshi.gijare@gmail.com
3. Associate Professor, Panna Dhai Maa Subharti Nursing College, Swami Vivekananda Subharti University, Meerut, Uttar Pradesh, India.  sarojkamboj2k3@gmail.com
4. Karpaga Vinayaka College of Nursing, Chengalpattu, Tamil Nadu, India. vinothkmch@gmail.com

ABSTRACT

The feasibility of conversational bots has significantly increased due to recent advancements in artificial intelligence research. The research on conversational agents indicates that the healthcare sector can benefit from the application of the study's conclusions. Computer programmes that mimic user chats are known as conversational agents or chat bots. Customers are welcoming their growing use in a variety of industries, including as banking, retail, marketing, commerce, and fitness. Conversational agents are frequently implemented through mobile applications, websites, or messaging services. In addition, they can be included into standalone devices like speakers or integrated into automobiles and televisions. They can communicate using a variety of media, including voice, picture, and text. Voice assistants are conversational agents that can comprehend spoken language, answer with artificial voices, and handle user-inputted tasks. The most widely used voice assistants are Cortana from Microsoft, Alexa from Amazon, Apple's Siri, and Google Assistant from Amazon. These assistants are typically provided through voice-activated or smart speakers like Google Home and Echo from Amazon. They are used to facilitate or carry out activities including online shopping, managing smart home appliances, and distributing news or entertainment.

Key words: Artificial Intelligence, Healthcare Intervention, Conversational Agent